Reschedules appointments, automates manual tasks, reviews asset history, and provides predictive maintenance guidance.
BOSTON, MA, Feb 12, 2025 – PTC has announced the release of the ServiceMax AI field service management assistant powered by generative artificial intelligence (GenAI). ServiceMax AI leverages the full documented history of a field asset stored in the ServiceMax platform, including equipment data, service history, and known service resolutions, to help field service technicians get more done in less time. With the power of GenAI, technicians can use ServiceMax AI Chat to answer questions about a specific job or asset, automate manual documentation and scheduling tasks, and review proactive recommendations for predictive maintenance.
ServiceMax AI is based on decades of field service expertise and the latest GenAI technology, enabling service organizations to modernize their workflows and the technician experience.
For a more in-depth look at ServiceMax AI, including how it’s addressing workforce challenges, how it mimics natural human interaction, and its place in the age of agentic AI, please read this blog from Joseph June, general manager of ServiceMax, The Next Evolution in Field Service: AI-Powered ServiceMax is Solving the Technician Knowledge Challenge.
For more information, visit ptc.com.
