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Someone I know lost their mobile phone yesterday. Hardly a surprise, it being new years eve.
They naturally dont remember their password. Phone number is updated on that account and on trying the forgot password option, they get OTP option which they thankfully have access to as the SIM was on another phone. After entering the OTP it is asking for recovery email which is an old email and inactive.
How can the account be recovered without this another step of verification. Anyway to contact google support for help?
