Creality Otter / Creality Scan – "Scanner Undetected"

I’m hoping someone here can help me, but if not, at least anyone else with the same issue can pick up where I left off. A ticket has been opened with Creality, but I am not very confident in their ability to troubleshoot.

Problem Statement: Creality Scan shows “Scanner undetected” and will not recognize that the scanner is plugged in.

PC Specs

Motherboard: Asus ProArt Z790-Creator
CPU: Intel 14900K
GPU: RTX 3090
Memory: 64GB DDR5
OS: Windows 11 24H2

Constants:

The scanner shows up in Device Manager under ‘Cameras’ and uses Microsoft driver version 10.0.26100.2161
- CR-Scan Otter Depth Camera
- CR-Scan Otter IR Camera
- CR-Scan Otter RGB Camera
The scanner has a pulsing green light and responds to the buttons when I touch them.
The scanner DOES work on a Mac Mini with Creality Scan 3.3.4 and I was able to update the firmware.

Attempted:

USB 3.2 ports (w/ and w/o addtional power cable)
USB C port with adapter
USB 3.0 port on a PCIe add-in card
Alternate high bandwidth USB C cable (Oculus Link)
Reattempted the above with supplemental power from the second USB cable
Restarted computer with scanner unplugged
Launched Creality Scan as admin
Tried various forms of launching app with scanner connected and without, restarting with it connected and not
Downgraded Creality Scan software from 3.3.4 to 3.2.46 and then to 3.2.24
Updated all motherboard and other drivers
Verified that ‘Let desktop apps access your camera’ is turned on in Windows Settings > Privacy > Camera
- Camera does NOT show up in the apps that have requested camera access list
- Verified that webcam privacy value is set to allow in ‘HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\CapabilityAccessManager\ConsentStore\webcam’
Disconnected all other cameras
Disabled Power Toys
Disabled Nvidia Broadcast
sfc /scannow found no integrity violation